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<?php script('support', 'admin'); style('support', 'support'); /** @var array $_ */ ?> <?php if ($_['showSubscriptionDetails']) { ?> <div class="section"> <h2><?php p($l->t('Support')); ?></h2> <div class="columns"> <div> <img src="<?php p(\OCP\Template::image_path('support', 'signature.svg')); ?>"> <h3> <?php if ($_['subscriptionType'] === 'basic') { p($l->t('Basic subscription')); } else if ($_['subscriptionType'] === 'standard') { p($l->t('Standard subscription')); } else if ($_['subscriptionType'] === 'premium') { p($l->t('Premium subscription')); } else if ($_['subscriptionType'] === 'geant') { p($l->t('Géant subscription')); } else if ($_['subscriptionType'] === 'partner_silver') { p($l->t('Silver partner subscription')); } else if ($_['subscriptionType'] === 'partner_gold') { p($l->t('Gold partner subscription')); } else { p($l->t('Subscription')); } ?> </h3> <?php if ($_['validSubscription']) { if ($_['overLimit']) { ?> <span class="badge overlimit icon-details"> <?php p($l->t('Over subscription limit')); ?> </span> <?php } else { ?> <span class="badge supported icon-checkmark"> <?php p($l->t('Valid subscription')); ?> </span> <?php } } else { ?> <span class="badge unsupported icon-close"> <?php p($l->t('Expired subscription')); ?> </span> <?php } ?> <ul class="subscription-info"> <li> <?php p($l->t('Subscription key:'));?> <pre><?php p($_['subscriptionKey']); ?></pre> </li> <li> <?php if ($_['expiryYears'] > 0) { p($l->n('Expires in %n year', 'Expires in %n years', $_['expiryYears'])); } else if ($_['expiryMonths'] > 0) { p($l->n('Expires in %n month', 'Expires in %n months', $_['expiryMonths'])); } else if ($_['expiryWeeks'] > 0) { p($l->n('Expires in %n week', 'Expires in %n weeks', $_['expiryWeeks'])); } else if ($_['expiryDays'] > 0) { p($l->n('Expires in %n day', 'Expires in %n days', $_['expiryDays'])); } ?> </li> <li> <?php if ($_['subscriptionUsers'] === -1) { p($l->t('For an unlimited amount of users')); } else if ($_['onlyCountActiveUsers']) { p($l->n('For %n active users', 'For %n active users', $_['subscriptionUsers'])); } else { p($l->n('For %n users', 'For %n users', $_['subscriptionUsers'])); } if ($_['overLimit']) { ?> – <span class="text-bold"> <?php p($l->n('currently at %n user', 'currently at %n users', $_['userCount'])); ?> </span> <?php } ?> </li> <?php if ($_['specificSubscriptions'] !== []) { ?> <li> <?php switch(count($_['specificSubscriptions'])) { case 1: $text = $l->t('Includes support for %s', $_['specificSubscriptions']); break; case 2: $text = $l->t('Includes support for %1$s & %2$s', $_['specificSubscriptions']); break; case 3: $text = $l->t('Includes support for %1$s, %2$s & %3$s', $_['specificSubscriptions']); break; } p($text); ?> </li> <?php } ?> <?php if ($_['extendedSupport']) { ?> <li> <?php p($l->t('Extended maintenance life cycle')); ?></li> <?php } ?> </ul> <p> <a href="#subscription-key-section" class="subscription-toggle-subscription-key"><?php p($l->t('Update subscription key')); ?></a> </p> </div> <div> <img class="account-manager-avatar" src="<?php p($_['contactPerson']['picture']); ?>"> <h3><?php p($_['contactPerson']['name']); ?></h3> <p> <?php p( $l->t('%s is your account manager. Don\'t hesitate to reach out to us if you have questions regarding your subscription.', [$_['contactPerson']['firstName']]) ); ?> </p> <ul class="account-manager-info"> <li> <a href="mailto:<?php p($_['contactPerson']['email']); ?>"> <?php p($_['contactPerson']['email']); ?> </a> </li> <li> <a href="tel:<?php p(str_replace(' ', '', $_['contactPerson']['phone'])); ?>"> <?php p($_['contactPerson']['phone']); ?> </a> </li> </ul> <p> <?php p( $l->t('You can find answers to common question in our portal and also file support requests there.') ); ?> </p> <p class="text-center"> <a href="https://portal.nextcloud.com/" target="blank" rel="no" class="button link-button"><?php p($l->t('Access Nextcloud portal')); ?></a> </p> </div> <div> <img src="<?php p(\OCP\Template::image_path('support', 'system-info.svg')); ?>"> <h3><?php p($l->t('System information')); ?></h3> <p> <?php p( $l->t('Collect system information for support cases. The button below generates a text file in the folder "System information" and shares it as password protected public link. The link is valid for 2 weeks.') ); ?> </p> <button id="generate-report-button" class="button generate-report-button"><?php p($l->t('Generate system report')); ?></button> <div id="report-status"></div> </div> </div> </div> <?php } ?> <?php if ($_['showEnterpriseSupportSection']) { ?> <div class="section"> <?php if ($_['instanceSize'] === 'medium') { ?> <h2><?php p($l->t('Enterprise subscription recommended')); ?></h2> <?php } else { ?> <h2><?php p($l->t('No active enterprise subscription')); ?></h2> <?php } ?> <div class="columns"> <div> <img src="<?php p(\OCP\Template::image_path('support', 'signature.svg')); ?>"> <h3> <?php p($l->t('Subscription')); ?> </h3> <span class="badge unsupported icon-close"> <?php p($l->t('Unsupported')); ?> </span> <p> <?php p( $l->t('This Nextcloud server has no Enterprise Subscription.') ); ?> </p> <p> <?php p($l->t('A Nextcloud Enterprise Subscription helps you get the most out of your Nextcloud, keep your data secure and your server working reliably at all times.')); ?> </p> </div> <div> <img src="<?php p(\OCP\Template::image_path('support', 'system-info.svg')); ?>"> <h3><?php p($l->t('Advantages')); ?></h3> <ul class="normal-list"> <li><?php p($l->t('Access to the technical expertise of the Nextcloud developers through documentation and support')); ?></li> <li><?php p($l->t('Access to additional capabilities like Outlook integration, online office and more')); ?></li> <li><?php p($l->t('Access to scalability expertise and scalability capabilities for Files and Talk')); ?></li> <li><?php p($l->t('Optional branding, consulting, architecture advice')); ?></li> <li><?php p($l->t('Confidential security notification service, mitigations, patches and advice')); ?></li> <li><?php p($l->t('Compliance certification, advice and documentation')); ?></li> </ul> <p class="text-center"> <a href="https://nextcloud.com/enterprise/buy" target="blank" rel="no" class="button link-button"><?php p($l->t('Get a quote')); ?></a> </p> </div> <div> <img src="<?php p(\OCP\Template::image_path('support', 'chat.svg')); ?>"> <h3><?php p($l->t('More information')); ?></h3> <ul class="normal-list"> <li><a href="https://nextcloud.com/enterprise" target="blank" rel="no"><?php p($l->t('Subscription benefits')); ?></a></li> <li><a href="https://nextcloud.com/pricing" target="blank" rel="no"><?php p($l->t('Pricing')); ?></a></li> </ul> </div> </div> </div> <?php } ?> <?php if ($_['showCommunitySupportSection']) { ?> <div class="section community-support"> <h2><?php p($l->t('Commmunity support')); ?></h2> <div class="columns"> <div style="background-image: url(<?php p(\OCP\Template::image_path('support', 'discourse.svg')); ?>)"> <h3><?php p($l->t('Forum')); ?></h3> <p> <?php p( $l->t('Nextcloud is free software which is supported by a very active community. Please register at the forum to ask questions and discuss with others.') ); ?> </p> </div> <div style="background-image: url(<?php p(\OCP\Template::image_path('support', 'github.svg')); ?>)"> <h3> <?php p($l->t('GitHub')); ?> </h3> <p> <?php p( $l->t('Nextcloud uses GitHub as platform to collaboratively work. You can file bug reports directly there.') ); ?> </p> </div> <div style="background-image: url(<?php p(\OCP\Template::image_path('support', 'chat.svg')); ?>)"> <h3><?php p($l->t('Chat')); ?></h3> <p> <?php p( $l->t('Chat with us on our IRC channel #nextcloud on Freenode.') ); ?> </p> </div> </div> <div class="columns"> <p class="text-center"> <a href="https://help.nextcloud.com" target="blank" rel="no" class="button link-button"><?php p($l->t('Nextcloud forum')); ?></a> </p> <p class="text-center"> <a href="https://github.com/nextcloud/" target="blank" rel="no" class="button link-button"><?php p($l->t('Nextcloud at GitHub')); ?></a> </p> <p class="text-center"> <a href="https://riot.im/app/#/room/#freenode_#nextcloud:matrix.org" target="blank" rel="no" class="button link-button"><?php p($l->t('Open chat')); ?></a> </p> </div> </div> <?php } ?> <div id="subscription-key-section" class="section <?php if (!$_['showSubscriptionKeyInput']) { p('hidden'); } ?>"> <h2><?php p($l->t('Subscription key')); ?></h2> <p> <?php p( $l->t('If you have an active Nextcloud Subscription please enter your subscription key here.') ); ?> </p> <p> <a href="https://nextcloud.com/enterprise" target="blank" rel="no"><?php p($l->t('Learn more about an enterprise subscription.')); ?></a> </p> <form action="<?php p($_['subscriptionKeyUrl']); ?>" method="POST"> <input type="hidden" name="requesttoken" value="<?php p($_['requesttoken']) ?>"> <input type="text" name="subscriptionKey" value="<?php p($_['potentialSubscriptionKey'] ?? ''); ?>" placeholder="<?php p($l->t('Subscription key')); ?>"> <input type="submit" class="button" value="<?php p($l->t('Set subscription key')); ?>"> </form> <?php if ($_['lastError'] > 0) { ?> <p style="color: #e9322d"> <?php switch($_['lastError']) { case \OCA\Support\Service\SubscriptionService::ERROR_FAILED_RETRY: p($l->t('The subscription info could not properly fetched right now. A retry is scheduled. Please check back later.')); break; case \OCA\Support\Service\SubscriptionService::ERROR_FAILED_INVALID: p($l->t('The subscription key was invalid.')); break; case \OCA\Support\Service\SubscriptionService::ERROR_NO_INTERNET_CONNECTION: p($l->t('The subscription key could not be verified, because this server has no internet connection. Please reach out to the support team to get this resolved.')); break; case \OCA\Support\Service\SubscriptionService::ERROR_INVALID_SUBSCRIPTION_KEY: p($l->t('The subscription key had an invalid format.')); break; default: p($l->t('While fetching the subscription information an error happened.')); break; } ?> </p> <?php } ?> </div> <?php if (!$_['showSubscriptionDetails']) { ?> <div class="section system-information"> <div> <img src="<?php p(\OCP\Template::image_path('support', 'system-info.svg')); ?>"> <h3><?php p($l->t('System information')); ?></h3> <p> <?php p( $l->t('The button below generates a text file in the folder "System information" and shares it as password protected public link. The link is valid for 2 weeks.') ); ?> </p> <button id="generate-report-button" class="button generate-report-button"><?php p($l->t('Generate system report')); ?></button> <div id="report-status"></div> </div> </div> <?php } ?> <div class="section"> <h2><?php p($l->t('News')); ?></h2> <p> <?php print_unescaped( $l->t('To get up to date information what is going on at Nextcloud sign up for the newsletter and follow us on our social media accounts.') ); ?> </p> <p class="social-button"> <?php print_unescaped(str_replace( [ '{facebookimage}', '{twitterimage}', '{rssimage}', '{mailimage}', '{facebookopen}', '{twitteropen}', '{rssopen}', '{newsletteropen}', '{linkclose}', '{facebooktext}', '{twittertext}', '{rsstext}', '{mailtext}', ], [ image_path('core', 'facebook.svg'), image_path('core', 'twitter.svg'), image_path('core', 'rss.svg'), image_path('core', 'mail.svg'), '<a target="_blank" rel="noreferrer noopener" href="https://www.facebook.com/Nextclouders/">', '<a target="_blank" rel="noreferrer noopener" href="https://twitter.com/nextclouders">', '<a target="_blank" rel="noreferrer noopener" href="https://nextcloud.com/news/">', '<a target="_blank" rel="noreferrer noopener" href="https://newsletter.nextcloud.com/?p=subscribe&id=1">', '</a>', $l->t('Like our Facebook page'), $l->t('Follow us on Twitter'), $l->t('Check out our blog'), $l->t('Subscribe to our newsletter'), ], '{facebookopen}<img width="50" height="50" src="{facebookimage}" title="{facebooktext}" alt="{facebooktext}">{linkclose} {twitteropen}<img width="50" height="50" src="{twitterimage}" title="{twittertext}" alt="{twittertext}">{linkclose} {rssopen}<img class="img-circle" width="50" height="50" src="{rssimage}" title="{rsstext}" alt="{rsstext}">{linkclose} {newsletteropen}<img width="50" height="50" src="{mailimage}" title="{mailtext}" alt="{mailtext}">{linkclose}' )); ?> </p> </div>