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<?php
/*********************************************************************
class.config.php
osTicket config info manager.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require_once INCLUDE_DIR . 'class.orm.php';
class Config {
var $config = array();
var $section = null; # Default namespace ('core')
var $table = CONFIG_TABLE; # Table name (with prefix)
var $section_column = 'namespace'; # namespace column name
var $session = null; # Session-backed configuration
# Defaults for this configuration. If settings don't exist in the
# database yet, the ->getInfo() method will not include the (default)
# values in the returned array. $defaults allows developers to define
# new settings and the corresponding default values.
var $defaults = array(); # List of default values
function __construct($section=null, $defaults=array()) {
if ($defaults)
$this->defaults = $defaults;
if ($section)
$this->section = $section;
if ($this->section === null)
return false;
if (isset($_SESSION['cfg:'.$this->section]))
$this->session = &$_SESSION['cfg:'.$this->section];
$this->load();
}
function load() {
foreach ($this->items() as $I)
$this->config[$I->key] = $I;
}
function getNamespace() {
return $this->section;
}
function getInfo() {
$info = $this->defaults;
foreach ($this->config as $key=>$item)
$info[$key] = $item->value;
return $info;
}
function toArray() {
return $this->getInfo();
}
function get($key, $default=null) {
if (isset($this->session) && isset($this->session[$key]))
return $this->session[$key];
elseif (isset($this->config[$key]))
return $this->config[$key]->value;
elseif (isset($this->defaults[$key]))
return $this->defaults[$key];
return $default;
}
function exists($key) {
if ((isset($this->session) && array_key_exists($key, $this->session))
|| array_key_exists($key, $this->config)
|| array_key_exists($key, $this->defaults))
return true;
return false;
}
function set($key, $value) {
return ($this->update($key, $value)) ? $value : null;
}
function persist($key, $value) {
if (!isset($this->session)) {
$this->session = &$_SESSION['cfg:'.$this->section];
$this->session = array();
}
$this->session[$key] = $value;
return true;
}
function lastModified($key) {
if (isset($this->config[$key]))
return $this->config[$key]->updated;
return false;
}
function create($key, $value) {
$item = new ConfigItem([
$this->section_column => $this->section,
'key' => $key,
'value' => $value,
]);
if (!$item->save())
return false;
return true;
}
function update($key, $value) {
if (!$key)
return false;
elseif (!isset($this->config[$key]))
return $this->create($key, $value);
$item = $this->config[$key];
$before = $item->value;
$item->value = $value;
if ($before != $item->value) {
$type = array('type' => 'edited', 'key' => $item->ht['key']);
Signal::send('object.edited', $item, $type);
}
return $item->save();
}
function updateAll($updates) {
foreach ($updates as $key=>$value)
if (!$this->update($key, $value))
return false;
return true;
}
function destroy() {
unset($this->session);
return $this->items()->delete() > 0;
}
function items() {
return ConfigItem::items($this->section, $this->section_column);
}
}
class ConfigItem
extends VerySimpleModel {
static $meta = array(
'table' => CONFIG_TABLE,
'pk' => array('id'),
);
static function items($namespace, $column='namespace') {
$items = static::objects()
->filter([$column => $namespace]);
try {
count($items);
}
catch (InconsistentModelException $ex) {
// Pending upgrade ??
$items = array();
}
return $items;
}
function save($refetch=false) {
if ($this->dirty)
$this->updated = SqlFunction::NOW();
return parent::save($this->dirty || $refetch);
}
// Clean password reset tokens that have expired
static function cleanPwResets() {
global $cfg;
if (!$cfg || !($period = $cfg->getPwResetWindow())) // In seconds
return false;
return ConfigItem::objects()
->filter(array(
'namespace' => 'pwreset',
'updated__lt' => SqlFunction::NOW()->minus(SqlInterval::SECOND($period)),
))->delete();
}
static function getConfigsByNamespace(?string $namespace=null, $key, $value=false) {
$filter = array();
$filter['key'] = $key;
if ($namespace)
$filter['namespace'] = $namespace;
if ($value)
$filter['value'] = $value;
$token = ConfigItem::objects()
->filter($filter);
return $namespace ? $token[0] : $token;
}
}
class OsticketConfig extends Config {
var $table = CONFIG_TABLE;
var $section = 'core';
var $defaultDept; //Default Department
var $defaultSLA; //Default SLA
var $defaultSchedule; // Default Schedule
var $defaultEmail; //Default Email
var $alertEmail; //Alert Email
var $defaultSMTPEmail; //Default SMTP Email
var $defaults = array(
'allow_pw_reset' => true,
'pw_reset_window' => 30,
'enable_richtext' => true,
'enable_avatars' => true,
'allow_attachments' => true,
'agent_name_format' => 'full', # First Last
'client_name_format' => 'original', # As entered
'auto_claim_tickets'=> true,
'auto_refer_closed' => true,
'collaborator_ticket_visibility' => true,
'disable_agent_collabs' => false,
'require_topic_to_close' => false,
'system_language' => 'en_US',
'default_storage_bk' => 'D',
'message_autoresponder_collabs' => true,
'add_email_collabs' => true,
'clients_only' => false,
'client_registration' => 'closed',
'accept_unregistered_email' => true,
'default_help_topic' => 0,
'help_topic_sort_mode' => 'a',
'client_verify_email' => 1,
'allow_auth_tokens' => 1,
'verify_email_addrs' => 1,
'client_avatar' => 'gravatar.mm',
'agent_avatar' => 'gravatar.mm',
'ticket_lock' => 2, // Lock on activity
'max_open_tickets' => 0,
'files_req_auth' => 1,
'force_https' => '',
'allow_external_images' => 0,
);
function __construct($section=null) {
parent::__construct($section);
if (count($this->config) == 0) {
// Fallback for osticket < 1.7@852ca89e
$sql='SELECT * FROM '.$this->table.' WHERE id = 1';
$meta = ConfigItem::getMeta();
if (($res=db_query($sql)) && db_num_rows($res))
foreach (db_fetch_array($res) as $key=>$value)
$this->config[$key] = $meta->newInstance(array('value'=>$value));
}
return true;
}
function lastModified($key=false) {
return max(array_map(array('parent', 'lastModified'),
array_keys($this->config)));
}
function isHelpDeskOffline() {
return !$this->isOnline();
}
function isHelpDeskOnline() {
return $this->isOnline();
}
function isOnline() {
return ($this->get('isonline'));
}
function isKnowledgebaseEnabled() {
global $thisclient;
if ($this->get('restrict_kb', false)
&& (!$thisclient || $thisclient->isGuest())
) {
return false;
}
require_once(INCLUDE_DIR.'class.faq.php');
return ($this->get('enable_kb') && FAQ::countPublishedFAQs());
}
function isCannedResponseEnabled() {
return $this->get('enable_premade');
}
function getVersion() {
return THIS_VERSION;
}
function getSchemaSignature($section=null) {
if ((!$section || $section == $this->section)
&& ($v=$this->get('schema_signature')))
return $v;
// 1.7 after namespaced configuration, other namespace
if ($section) {
$sql='SELECT value FROM '.$this->table
.' WHERE `key` = "schema_signature" and namespace='.db_input($section);
if (($res=db_query($sql, false)) && db_num_rows($res))
return db_result($res);
}
// 1.7 before namespaced configuration
$sql='SELECT `schema_signature` FROM '.$this->table
.' WHERE id=1';
if (($res=db_query($sql, false)) && db_num_rows($res))
return db_result($res);
// old version 1.6
return md5(self::getDBVersion());
}
function getDbTimezone() {
if (!$this->exists('db_timezone')) {
require_once INCLUDE_DIR . 'class.timezone.php';
$this->persist('db_timezone', DbTimezone::determine());
}
return $this->get('db_timezone');
}
function getDefaultTimezone() {
return $this->get('default_timezone');
}
function getTimezone($user=false) {
global $thisstaff, $thisclient;
$user = $user ?: $thisstaff;
if (!$user && $thisclient && is_callable(array($thisclient, 'getTimezone')))
$user = $thisclient;
if ($user)
$zone = $user->getTimezone();
if (!$zone)
$zone = $this->get('default_timezone');
if (!$zone)
$zone = ini_get('date.timezone');
return $zone;
}
function getDefaultLocale() {
return $this->get('default_locale');
}
/* Date & Time Formats */
function getTimeFormat($propogate=false) {
global $cfg;
if ($this->get('date_formats') == 'custom')
return $this->get('time_format');
if ($propogate) {
$format = 'h:i a'; // Default
if (class_exists('IntlDateFormatter')) {
$formatter = new IntlDateFormatter(
Internationalization::getCurrentLocale(),
IntlDateFormatter::NONE,
IntlDateFormatter::SHORT,
$this->getTimezone(),
IntlDateFormatter::GREGORIAN
);
$format = $formatter->getPattern();
}
// Check if we're forcing 24 hrs format
if ($cfg && $cfg->isForce24HourTime() && $format)
$format = trim(str_replace(array('a', 'h'), array('', 'H'),
$format));
return $format;
}
return '';
}
function isForce24HourTime() {
return $this->get('date_formats') == '24';
}
/**
* getDateFormat
*
* Retrieve the current date format for the system, as a string, and in
* the intl (icu) format.
*
* Parameters:
* $propogate - (boolean:default=false), if set and the configuration
* indicates default date and time formats (ie. not custom), then
* the intl date formatter will be queried to find the pattern used
* internally for the current locale settings.
*/
function getDateFormat($propogate=false) {
if ($this->get('date_formats') == 'custom')
return $this->get('date_format');
if ($propogate) {
if (class_exists('IntlDateFormatter')) {
$formatter = new IntlDateFormatter(
Internationalization::getCurrentLocale(),
IntlDateFormatter::SHORT,
IntlDateFormatter::NONE,
$this->getTimezone(),
IntlDateFormatter::GREGORIAN
);
return $formatter->getPattern();
}
// Use a standard
return 'y-M-d';
}
return '';
}
function getDateTimeFormat() {
if ($this->get('date_formats') == 'custom')
return $this->get('datetime_format');
if (class_exists('IntlDateFormatter'))
return sprintf('%s %s', $this->getDateFormat(true),
$this->getTimeFormat(true));
return '';
}
function getDayDateTimeFormat() {
if ($this->get('date_formats') == 'custom')
return $this->get('daydatetime_format');
return '';
}
function getConfigInfo() {
return $this->getInfo();
}
function getTitle() {
return $this->get('helpdesk_title');
}
function getUrl() {
return $this->get('helpdesk_url');
}
function getBaseUrl() { //Same as above with no trailing slash.
return rtrim($this->getUrl(),'/');
}
function getPageSize() {
return $this->get('max_page_size');
}
function getGracePeriod() {
return $this->get('overdue_grace_period');
}
// This is here for legacy reasons - default osTicket Password Policy
// uses it, if previously set.
function getPasswdResetPeriod() {
return $this->get('passwd_reset_period');
}
function getStaffPasswordPolicy() {
return $this->get('agent_passwd_policy');
}
function getClientPasswordPolicy() {
return $this->get('client_passwd_policy');
}
function require2FAForAgents() {
return $this->get('require_agent_2fa');
}
function isRichTextEnabled() {
return $this->get('enable_richtext');
}
function getAllowIframes() {
return str_replace(array(', ', ','), array(' ', ' '), $this->get('allow_iframes')) ?: "'self'";
}
function getIframeWhitelist() {
$whitelist = array_filter(explode(',', str_replace(' ', '', $this->get('embedded_domain_whitelist'))));
return !empty($whitelist) ? $whitelist : null;
}
function getACL() {
if (!($acl = $this->get('acl')))
return null;
return explode(',', str_replace(' ', '', $acl));
}
function getACLBackendOpts() {
return array(
0 => __('Disabled'),
1 => __('All'),
2 => __('Client Portal'),
3 => __('Staff Panel')
);
}
function getACLBackend() {
return $this->get('acl_backend') ?: 0;
}
function isAvatarsEnabled() {
return $this->get('enable_avatars');
}
function isTicketLockEnabled() {
return (($this->getTicketLockMode() != Lock::MODE_DISABLED)
&& $this->getLockTime());
}
function getClientTimeout() {
return $this->getClientSessionTimeout();
}
function getClientSessionTimeout() {
return $this->get('client_session_timeout')*60;
}
function getClientLoginTimeout() {
return $this->get('client_login_timeout')*60;
}
function getClientMaxLogins() {
return $this->get('client_max_logins');
}
function getStaffTimeout() {
return $this->getStaffSessionTimeout();
}
function getStaffSessionTimeout() {
return $this->get('staff_session_timeout')*60;
}
function getStaffLoginTimeout() {
return $this->get('staff_login_timeout')*60;
}
function getStaffMaxLogins() {
return $this->get('staff_max_logins');
}
function getStaffAvatarSource() {
require_once INCLUDE_DIR . 'class.avatar.php';
list($source, $mode) = explode('.', $this->get('agent_avatar'), 2);
return AvatarSource::lookup($source, $mode);
}
function getClientAvatarSource() {
require_once INCLUDE_DIR . 'class.avatar.php';
list($source, $mode) = explode('.', $this->get('client_avatar'), 2);
return AvatarSource::lookup($source, $mode);
}
function getLockTime() {
return $this->get('autolock_minutes');
}
function getTicketLockMode() {
return $this->get('ticket_lock');
}
function getAgentNameFormat() {
return $this->get('agent_name_format');
}
function getClientNameFormat() {
return $this->get('client_name_format');
}
function getDefaultDeptId() {
return $this->get('default_dept_id');
}
function getDefaultDept() {
if(!$this->defaultDept && $this->getDefaultDeptId())
$this->defaultDept=Dept::lookup($this->getDefaultDeptId());
return $this->defaultDept;
}
function getDefaultEmailId() {
return $this->get('default_email_id');
}
function getDefaultEmail() {
if(!$this->defaultEmail && $this->getDefaultEmailId())
$this->defaultEmail = Email::lookup($this->getDefaultEmailId());
return $this->defaultEmail;
}
function getDefaultEmailAddress() {
return ($email=$this->getDefaultEmail()) ? $email->getAddress() : null;
}
function getDefaultTicketStatusId() {
return $this->get('default_ticket_status_id', 1);
}
function getDefaultSLAId() {
return $this->get('default_sla_id');
}
function getDefaultSLA() {
if(!$this->defaultSLA && $this->getDefaultSLAId())
$this->defaultSLA = SLA::lookup($this->getDefaultSLAId());
return $this->defaultSLA;
}
function getDefaultScheduleId() {
return $this->get('schedule_id');
}
function getDefaultSchedule() {
if (!isset($this->defaultSchedule) && $this->getDefaultScheduleId())
$this->defaultSchedule = BusinessHoursSchedule::lookup(
$this->getDefaultScheduleId());
return $this->defaultSchedule;
}
function getAlertEmailId() {
return $this->get('alert_email_id');
}
function getAlertEmail() {
if(!$this->alertEmail)
if(!($this->alertEmail = Email::lookup($this->getAlertEmailId())))
$this->alertEmail = $this->getDefaultEmail();
return $this->alertEmail;
}
function getDefaultSmtpAccount() {
if (!$this->defaultSmtpAccount && $this->get('default_smtp_id'))
$this->defaultSmtpAccount = SmtpAccount::lookup($this->get('default_smtp_id'));
return $this->defaultSmtpAccount;
}
function getDefaultMTA() {
return $this->getDefaultSmtpAccount();
}
function getDefaultPriorityId() {
return $this->get('default_priority_id');
}
function getDefaultPriority() {
if (!isset($this->defaultPriority))
$this->defaultPriority = Priority::lookup($this->getDefaultPriorityId());
return $this->defaultPriority;
}
function getDefaultTopicId() {
return $this->get('default_help_topic');
}
function getDefaultTopic() {
return Topic::lookup($this->getDefaultTopicId());
}
function getTopicSortMode() {
return $this->get('help_topic_sort_mode');
}
function forceHttps() {
return $this->get('force_https') == 'on';
}
function setTopicSortMode($mode) {
$modes = static::allTopicSortModes();
if (!isset($modes[$mode]))
throw new InvalidArgumentException(sprintf(
'%s: Unsupported help topic sort mode', $mode));
$this->update('help_topic_sort_mode', $mode);
}
static function allTopicSortModes() {
return array(
Topic::SORT_ALPHA => __('Alphabetically'),
Topic::SORT_MANUAL => __('Manually'),
);
}
function getDefaultTemplateId() {
return $this->get('default_template_id');
}
function getDefaultTemplate() {
if(!$this->defaultTemplate && $this->getDefaultTemplateId())
$this->defaultTemplate = EmailTemplateGroup::lookup($this->getDefaultTemplateId());
return $this->defaultTemplate;
}
function getLandingPageId() {
return $this->get('landing_page_id');
}
function getLandingPage() {
if(!$this->landing_page && $this->getLandingPageId())
$this->landing_page = Page::lookup($this->getLandingPageId());
return $this->landing_page;
}
function getOfflinePageId() {
return $this->get('offline_page_id');
}
function getOfflinePage() {
if(!$this->offline_page && $this->getOfflinePageId())
$this->offline_page = Page::lookup($this->getOfflinePageId());
return $this->offline_page;
}
function getThankYouPageId() {
return $this->get('thank-you_page_id');
}
function getThankYouPage() {
if(!$this->thankyou_page && $this->getThankYouPageId())
$this->thankyou_page = Page::lookup($this->getThankYouPageId());
return $this->thankyou_page;
}
function getDefaultPages() {
/* Array of ids...as opposed to objects */
return array(
$this->getLandingPageId(),
$this->getOfflinePageId(),
$this->getThankYouPageId(),
);
}
function getMaxOpenTickets() {
return $this->get('max_open_tickets');
}
function getMaxFileSize() {
return $this->get('max_file_size');
}
function getLogLevel() {
return $this->get('log_level');
}
function getLogGracePeriod() {
return $this->get('log_graceperiod');
}
function enableStaffIPBinding() {
return ($this->get('staff_ip_binding'));
}
/**
* Configuration: allow_pw_reset
*
* TRUE if the <a>Forgot my password</a> link and system should be
* enabled, and FALSE otherwise.
*/
function allowPasswordReset() {
return $this->get('allow_pw_reset');
}
/**
* Configuration: pw_reset_window
*
* Number of minutes for which the password reset token is valid.
*
* Returns: Number of seconds the password reset token is valid. The
* number of minutes from the database is automatically converted
* to seconds here.
*/
function getPwResetWindow() {
// pw_reset_window is stored in minutes. Return value in seconds
return $this->get('pw_reset_window') * 60;
}
function isClientLoginRequired() {
return $this->get('clients_only');
}
function isClientRegistrationEnabled() {
return in_array($this->getClientRegistrationMode(),
array('public', 'auto'));
}
function getClientRegistrationMode() {
return $this->get('client_registration');
}
function isClientRegistrationMode($modes) {
if (!is_array($modes))
$modes = array($modes);
return in_array($this->getClientRegistrationMode(), $modes);
}
function isClientEmailVerificationRequired() {
return $this->get('client_verify_email');
}
function isAuthTokenEnabled() {
return $this->get('allow_auth_tokens');
}
function isCaptchaEnabled() {
return (extension_loaded('gd') && function_exists('gd_info') && $this->get('enable_captcha'));
}
function isAutoCronEnabled() {
return ($this->get('enable_auto_cron'));
}
function isEmailPollingEnabled() {
return ($this->get('enable_mail_polling'));
}
function useEmailPriority() {
return ($this->get('use_email_priority'));
}
function acceptUnregisteredEmail() {
return $this->get('accept_unregistered_email');
}
function addCollabsViaEmail() {
return ($this->get('add_email_collabs'));
}
function getAdminEmail() {
return $this->get('admin_email');
}
function verifyEmailAddrs() {
return (bool) $this->get('verify_email_addrs');
}
function getReplySeparator() {
return $this->get('reply_separator');
}
function stripQuotedReply() {
return ($this->get('strip_quoted_reply'));
}
function saveEmailHeaders() {
return true; //No longer an option...hint: big plans for headers coming!!
}
function getDefaultTicketSequence() {
if ($this->get('ticket_sequence_id'))
$sequence = Sequence::lookup($this->get('ticket_sequence_id'));
if (!$sequence)
$sequence = new RandomSequence();
return $sequence;
}
function showTopLevelTicketCounts() {
return ($this->get('queue_bucket_counts'));
}
function getDefaultTicketNumberFormat() {
return $this->get('ticket_number_format');
}
function getNewTicketNumber() {
$s = $this->getDefaultTicketSequence();
return $s->next($this->getDefaultTicketNumberFormat(),
array('Ticket', 'isTicketNumberUnique'));
}
// Task sequence
function getDefaultTaskSequence() {
if ($this->get('task_sequence_id'))
$sequence = Sequence::lookup($this->get('task_sequence_id'));
if (!$sequence)
$sequence = new RandomSequence();
return $sequence;
}
function getDefaultTaskNumberFormat() {
return $this->get('task_number_format');
}
function getNewTaskNumber() {
$s = $this->getDefaultTaskSequence();
return $s->next($this->getDefaultTaskNumberFormat(),
array('Task', 'isNumberUnique'));
}
/* autoresponders & Alerts */
function autoRespONNewTicket() {
return ($this->get('ticket_autoresponder'));
}
function autoRespONNewMessage() {
return ($this->get('message_autoresponder'));
}
function notifyCollabsONNewMessage() {
return ($this->get('message_autoresponder_collabs'));
}
function notifyONNewStaffTicket() {
return ($this->get('ticket_notice_active'));
}
function alertONNewMessage() {
return ($this->get('message_alert_active'));
}
function alertLastRespondentONNewMessage() {
return ($this->get('message_alert_laststaff'));
}
function alertAssignedONNewMessage() {
return ($this->get('message_alert_assigned'));
}
function alertDeptManagerONNewMessage() {
return ($this->get('message_alert_dept_manager'));
}
function alertAcctManagerONNewMessage() {
return ($this->get('message_alert_acct_manager'));
}
//TODO: change note_alert to activity_alert
function alertONNewActivity() {
return ($this->get('note_alert_active'));
}
function alertLastRespondentONNewActivity() {
return ($this->get('note_alert_laststaff'));
}
function alertAssignedONNewActivity() {
return ($this->get('note_alert_assigned'));
}
function alertDeptManagerONNewActivity() {
return ($this->get('note_alert_dept_manager'));
}
function alertONNewTicket() {
return ($this->get('ticket_alert_active'));
}
function alertAdminONNewTicket() {
return ($this->get('ticket_alert_admin'));
}
function alertDeptManagerONNewTicket() {
return ($this->get('ticket_alert_dept_manager'));
}
function alertDeptMembersONNewTicket() {
return ($this->get('ticket_alert_dept_members'));
}
function alertAcctManagerONNewTicket() {
return ($this->get('ticket_alert_acct_manager'));
}
function alertONTransfer() {
return ($this->get('transfer_alert_active'));
}
function alertAssignedONTransfer() {
return ($this->get('transfer_alert_assigned'));
}
function alertDeptManagerONTransfer() {
return ($this->get('transfer_alert_dept_manager'));
}
function alertDeptMembersONTransfer() {
return ($this->get('transfer_alert_dept_members'));
}
function alertONAssignment() {
return ($this->get('assigned_alert_active'));
}
function alertStaffONAssignment() {
return ($this->get('assigned_alert_staff'));
}
function alertTeamLeadONAssignment() {
return ($this->get('assigned_alert_team_lead'));
}
function alertTeamMembersONAssignment() {
return ($this->get('assigned_alert_team_members'));
}
function alertONOverdueTicket() {
return ($this->get('overdue_alert_active'));
}
function alertAssignedONOverdueTicket() {
return ($this->get('overdue_alert_assigned'));
}
function alertDeptManagerONOverdueTicket() {
return ($this->get('overdue_alert_dept_manager'));
}
function alertDeptMembersONOverdueTicket() {
return ($this->get('overdue_alert_dept_members'));
}
function autoClaimTickets() {
return $this->get('auto_claim_tickets');
}
function autoReferTicketsOnClose() {
return $this->get('auto_refer_closed');
}
function collaboratorTicketsVisibility() {
return $this->get('collaborator_ticket_visibility');
}
function disableAgentCollaborators() {
return $this->get('disable_agent_collabs');
}
function requireTopicToClose() {
return $this->get('require_topic_to_close');
}
function allowExternalImages() {
return ($this->get('allow_external_images'));
}
function getDefaultTicketQueueId() {
return $this->get('default_ticket_queue', 1);
}
function hideStaffName() {
return ($this->get('hide_staff_name'));
}
function sendOverLimitNotice() {
return ($this->get('overlimit_notice_active'));
}
/* Tasks */
function alertONNewTask() {
return ($this->get('task_alert_active'));
}
function alertAdminONNewTask() {
return ($this->get('task_alert_admin'));
}
function alertDeptManagerONNewTask() {
return ($this->get('task_alert_dept_manager'));
}
function alertDeptMembersONNewTask() {
return ($this->get('task_alert_dept_members'));
}
function alertONTaskActivity() {
return ($this->get('task_activity_alert_active'));
}
function alertLastRespondentONTaskActivity() {
return ($this->get('task_activity_alert_laststaff'));
}
function alertAssignedONTaskActivity() {
return ($this->get('task_activity_alert_assigned'));
}
function alertDeptManagerONTaskActivity() {
return ($this->get('task_activity_alert_dept_manager'));
}
function alertONTaskTransfer() {
return ($this->get('task_transfer_alert_active'));
}
function alertAssignedONTaskTransfer() {
return ($this->get('task_transfer_alert_assigned'));
}
function alertDeptManagerONTaskTransfer() {
return ($this->get('task_transfer_alert_dept_manager'));
}
function alertDeptMembersONTaskTransfer() {
return ($this->get('task_transfer_alert_dept_members'));
}
function alertONTaskAssignment() {
return ($this->get('task_assignment_alert_active'));
}
function alertStaffONTaskAssignment() {
return ($this->get('task_assignment_alert_staff'));
}
function alertTeamLeadONTaskAssignment() {
return ($this->get('task_assignment_alert_team_lead'));
}
function alertTeamMembersONTaskAssignment() {
return ($this->get('task_assignment_alert_team_members'));
}
function alertONOverdueTask() {
return ($this->get('task_overdue_alert_active'));
}
function alertAssignedONOverdueTask() {
return ($this->get('task_overdue_alert_assigned'));
}
function alertDeptManagerONOverdueTask() {
return ($this->get('task_overdue_alert_dept_manager'));
}
function alertDeptMembersONOverdueTask() {
return ($this->get('task_overdue_alert_dept_members'));
}
/* Error alerts sent to admin email when enabled */
function alertONSQLError() {
return ($this->get('send_sql_errors'));
}
function alertONLoginError() {
return ($this->get('send_login_errors'));
}
/* Attachments */
function getAllowedFileTypes() {
return trim($this->get('allowed_filetypes'));
}
function emailAttachments() {
return ($this->get('email_attachments'));
}
function allowAttachments() {
return ($this->get('allow_attachments'));
}
function getPrimaryLanguage() {
return $this->get('system_language');
}
function getSecondaryLanguages() {
$langs = $this->get('secondary_langs');
$langs = (is_string($langs)) ? explode(',', $langs) : array();
return array_filter($langs);
}
/* Needed by upgrader on 1.6 and older releases upgrade - not not remove */
function getUploadDir() {
return $this->get('upload_dir');
}
function getDefaultStorageBackendChar() {
return $this->get('default_storage_bk');
}
function getVar($name) {
return $this->get($name);
}
function updateSettings($vars, &$errors) {
if(!$vars || $errors)
return false;
switch(strtolower($vars['t'])) {
case 'system':
return $this->updateSystemSettings($vars, $errors);
break;
case 'tickets':
return $this->updateTicketsSettings($vars, $errors);
break;
case 'tasks':
return $this->updateTasksSettings($vars, $errors);
break;
case 'emails':
return $this->updateEmailsSettings($vars, $errors);
break;
case 'pages':
return $this->updatePagesSettings($vars, $errors);
break;
case 'agents':
return $this->updateAgentsSettings($vars, $errors);
break;
case 'users':
return $this->updateUsersSettings($vars, $errors);
break;
case 'kb':
return $this->updateKBSettings($vars, $errors);
break;
default:
$errors['err']=sprintf('%s - %s', __('Unknown setting option'), __('Get technical help!'));
}
return false;
}
function updateSystemSettings($vars, &$errors) {
$f=array();
$f['helpdesk_url']=array('type'=>'string', 'required'=>1, 'error'=>__('Helpdesk URL is required'));
$f['helpdesk_title']=array('type'=>'string', 'required'=>1, 'error'=>__('Helpdesk title is required'));
$f['default_dept_id']=array('type'=>'int', 'required'=>1, 'error'=>__('Default Department is required'));
$f['autolock_minutes']=array('type'=>'int', 'required'=>1, 'error'=>__('Enter lock time in minutes'));
$f['allow_iframes']=array('type'=>'cs-url', 'required'=>0, 'error'=>__('Enter comma separated list of urls'));
$f['embedded_domain_whitelist']=array('type'=>'cs-domain', 'required'=>0, 'error'=>__('Enter comma separated list of domains'));
$f['acl']=array('type'=>'ipaddr', 'required'=>0, 'error'=>__('Enter comma separated list of IP addresses'));
//Date & Time Options
$f['time_format']=array('type'=>'string', 'required'=>1, 'error'=>__('Time format is required'));
$f['date_format']=array('type'=>'string', 'required'=>1, 'error'=>__('Date format is required'));
$f['datetime_format']=array('type'=>'string', 'required'=>1, 'error'=>__('Datetime format is required'));
$f['daydatetime_format']=array('type'=>'string', 'required'=>1, 'error'=>__('Day, Datetime format is required'));
$f['default_timezone']=array('type'=>'string', 'required'=>1, 'error'=>__('Default Timezone is required'));
$f['system_language']=array('type'=>'string', 'required'=>1, 'error'=>__('A primary system language is required'));
$vars = Format::htmlchars($vars, true);
// ACL Checks
if ($vars['acl']) {
// Check if Admin's IP is in the list, if not, return error
// to avoid locking self out
if (!in_array($vars['acl_backend'], array(0,2))) {
$acl = explode(',', str_replace(' ', '', $vars['acl']));
if (!in_array(osTicket::get_client_ip(), $acl))
$errors['acl'] = __('Cowardly refusing to lock out active administrator');
}
} elseif ((int) $vars['acl_backend'] !== 0)
$errors['acl'] = __('IP address required when selecting panel');
// Make sure the selected backend is valid
$storagebk = null;
if (isset($vars['default_storage_bk'])) {
try {
$storagebk = FileStorageBackend::lookup($vars['default_storage_bk']);
} catch (Exception $ex) {
$errors['default_storage_bk'] = $ex->getMessage();
}
}
if(!Validator::process($f, $vars, $errors) || $errors)
return false;
// Manage secondard languages
$vars['secondary_langs'][] = $vars['add_secondary_language'];
foreach ($vars['secondary_langs'] as $i=>$lang) {
if (!$lang || !Internationalization::isLanguageInstalled($lang))
unset($vars['secondary_langs'][$i]);
}
$secondary_langs = implode(',', $vars['secondary_langs']);
if ($storagebk)
$this->update('default_storage_bk', $storagebk->getBkChar());
return $this->updateAll(array(
'isonline'=>$vars['isonline'],
'helpdesk_title'=>$vars['helpdesk_title'],
'helpdesk_url'=>$vars['helpdesk_url'],
'default_dept_id'=>$vars['default_dept_id'],
'force_https'=>$vars['force_https'] ? 'on' : '',
'max_page_size'=>$vars['max_page_size'],
'log_level'=>$vars['log_level'],
'log_graceperiod'=>$vars['log_graceperiod'],
'time_format'=>$vars['time_format'],
'date_format'=>$vars['date_format'],
'datetime_format'=>$vars['datetime_format'],
'daydatetime_format'=>$vars['daydatetime_format'],
'date_formats'=>$vars['date_formats'],
'default_timezone'=>$vars['default_timezone'],
'schedule_id' => $vars['schedule_id'],
'default_locale'=>$vars['default_locale'],
'system_language'=>$vars['system_language'],
'secondary_langs'=>$secondary_langs,
'max_file_size' => $vars['max_file_size'],
'autolock_minutes' => $vars['autolock_minutes'],
'enable_avatars' => isset($vars['enable_avatars']) ? 1 : 0,
'enable_richtext' => isset($vars['enable_richtext']) ? 1 : 0,
'files_req_auth' => isset($vars['files_req_auth']) ? 1 : 0,
'allow_iframes' => Format::sanitize($vars['allow_iframes']),
'embedded_domain_whitelist' => Format::sanitize($vars['embedded_domain_whitelist']),
'acl' => Format::sanitize($vars['acl']),
'acl_backend' => Format::sanitize((int) $vars['acl_backend']) ?: 0,
));
}
function updateAgentsSettings($vars, &$errors) {
$f=array();
$f['staff_session_timeout']=array('type'=>'int', 'required'=>1, 'error'=>'Enter idle time in minutes');
$f['pw_reset_window']=array('type'=>'int', 'required'=>1, 'min'=>1,
'error'=>__('Valid password reset window required'));
require_once INCLUDE_DIR.'class.avatar.php';
list($avatar_source) = explode('.', $vars['agent_avatar']);
if (!AvatarSource::lookup($avatar_source))
$errors['agent_avatar'] = __('Select a value from the list');
if(!Validator::process($f, $vars, $errors) || $errors)
return false;
return $this->updateAll(array(
'agent_passwd_policy'=>$vars['agent_passwd_policy'],
'staff_max_logins'=>$vars['staff_max_logins'],
'staff_login_timeout'=>$vars['staff_login_timeout'],
'staff_session_timeout'=>$vars['staff_session_timeout'],
'staff_ip_binding'=>isset($vars['staff_ip_binding'])?1:0,
'allow_pw_reset'=>isset($vars['allow_pw_reset'])?1:0,
'pw_reset_window'=>$vars['pw_reset_window'],
'require_agent_2fa'=> isset($vars['require_agent_2fa']) ? 1 : 0,
'agent_name_format'=>$vars['agent_name_format'],
'hide_staff_name'=>isset($vars['hide_staff_name']) ? 1 : 0,
'agent_avatar'=>$vars['agent_avatar'],
'disable_agent_collabs'=>isset($vars['disable_agent_collabs'])?1:0,
));
}
function updateUsersSettings($vars, &$errors) {
$f=array();
$f['client_session_timeout']=array('type'=>'int', 'required'=>1, 'error'=>'Enter idle time in minutes');
require_once INCLUDE_DIR.'class.avatar.php';
list($avatar_source) = explode('.', $vars['client_avatar']);
if (!AvatarSource::lookup($avatar_source))
$errors['client_avatar'] = __('Select a value from the list');
if(!Validator::process($f, $vars, $errors) || $errors)
return false;
return $this->updateAll(array(
'client_passwd_policy'=>$vars['client_passwd_policy'],
'client_max_logins'=>$vars['client_max_logins'],
'client_login_timeout'=>$vars['client_login_timeout'],
'client_session_timeout'=>$vars['client_session_timeout'],
'clients_only'=>isset($vars['clients_only'])?1:0,
'client_registration'=>$vars['client_registration'],
'client_verify_email'=>isset($vars['client_verify_email'])?1:0,
'allow_auth_tokens' => isset($vars['allow_auth_tokens']) ? 1 : 0,
'client_name_format'=>$vars['client_name_format'],
'client_avatar'=>$vars['client_avatar'],
));
}
function updateTicketsSettings($vars, &$errors) {
$f=array();
$f['default_sla_id']=array('type'=>'int', 'required'=>1, 'error'=>__('Selection required'));
$f['default_ticket_status_id'] = array('type'=>'int', 'required'=>1, 'error'=>__('Selection required'));
$f['default_priority_id']=array('type'=>'int', 'required'=>1, 'error'=>__('Selection required'));
$f['max_open_tickets']=array('type'=>'int', 'required'=>1, 'error'=>__('Enter valid numeric value'));
if($vars['enable_captcha']) {
if (!extension_loaded('gd'))
$errors['enable_captcha']=__('The GD extension is required');
elseif(!function_exists('imagepng'))
$errors['enable_captcha']=__('PNG support is required for Image Captcha');
}
if ($vars['default_help_topic']
&& ($T = Topic::lookup($vars['default_help_topic']))
&& !$T->isActive()) {
$errors['default_help_topic'] = __('Default help topic must be set to active');
}
if (!preg_match('`(?!<\\\)#`', $vars['ticket_number_format']))
$errors['ticket_number_format'] = 'Ticket number format requires at least one hash character (#)';
if (!isset($vars['default_ticket_queue']))
$errors['default_ticket_queue'] = __("Select a default ticket queue");
elseif (!CustomQueue::lookup($vars['default_ticket_queue']))
$errors['default_ticket_queue'] = __("Select a default ticket queue");
$this->updateAutoresponderSettings($vars, $errors);
$this->updateAlertsSettings($vars, $errors);
if(!Validator::process($f, $vars, $errors) || $errors)
return false;
// Sort ticket queues
$queues = CustomQueue::queues()->getIterator();
foreach ($vars['qsort'] as $queue_id => $sort) {
if ($q = $queues->findFirst(array('id' => $queue_id))) {
$q->sort = $sort;
$q->save();
}
}
return $this->updateAll(array(
'ticket_number_format'=>$vars['ticket_number_format'] ?: '######',
'ticket_sequence_id'=>$vars['ticket_sequence_id'] ?: 0,
'queue_bucket_counts'=>isset($vars['queue_bucket_counts'])?1:0,
'default_priority_id'=>$vars['default_priority_id'],
'default_help_topic'=>$vars['default_help_topic'],
'default_ticket_status_id'=>$vars['default_ticket_status_id'],
'default_sla_id'=>$vars['default_sla_id'],
'max_open_tickets'=>$vars['max_open_tickets'],
'enable_captcha'=>isset($vars['enable_captcha'])?1:0,
'auto_claim_tickets'=>isset($vars['auto_claim_tickets'])?1:0,
'auto_refer_closed' => isset($vars['auto_refer_closed']) ? 1 : 0,
'collaborator_ticket_visibility'=>isset($vars['collaborator_ticket_visibility'])?1:0,
'require_topic_to_close'=>isset($vars['require_topic_to_close'])?1:0,
'show_related_tickets'=>isset($vars['show_related_tickets'])?1:0,
'allow_client_updates'=>isset($vars['allow_client_updates'])?1:0,
'ticket_lock' => $vars['ticket_lock'],
'default_ticket_queue'=>$vars['default_ticket_queue'],
'allow_external_images'=>isset($vars['allow_external_images'])?1:0,
));
}
function updateTasksSettings($vars, &$errors) {
$f=array();
$f['default_task_priority_id']=array('type'=>'int', 'required'=>1, 'error'=>__('Selection required'));
if (!preg_match('`(?!<\\\)#`', $vars['task_number_format']))
$errors['task_number_format'] = 'Task number format requires at least one hash character (#)';
Validator::process($f, $vars, $errors);
if ($vars['task_alert_active']
&& (!isset($vars['task_alert_admin'])
&& !isset($vars['task_alert_dept_manager'])
&& !isset($vars['task_alert_dept_members'])
&& !isset($vars['task_alert_acct_manager']))) {
$errors['task_alert_active'] = __('Select recipient(s)');
}
if ($vars['task_activity_alert_active']
&& (!isset($vars['task_activity_alert_laststaff'])
&& !isset($vars['task_activity_alert_assigned'])
&& !isset($vars['task_activity_alert_dept_manager']))) {
$errors['task_activity_alert_active'] = __('Select recipient(s)');
}
if ($vars['task_transfer_alert_active']
&& (!isset($vars['task_transfer_alert_assigned'])
&& !isset($vars['task_transfer_alert_dept_manager'])
&& !isset($vars['task_transfer_alert_dept_members']))) {
$errors['task_transfer_alert_active'] = __('Select recipient(s)');
}
if ($vars['task_overdue_alert_active']
&& (!isset($vars['task_overdue_alert_assigned'])
&& !isset($vars['task_overdue_alert_dept_manager'])
&& !isset($vars['task_overdue_alert_dept_members']))) {
$errors['task_overdue_alert_active'] = __('Select recipient(s)');
}
if ($vars['task_assignment_alert_active']
&& (!isset($vars['task_assignment_alert_staff'])
&& !isset($vars['task_assignment_alert_team_lead'])
&& !isset($vars['task_assignment_alert_team_members']))) {
$errors['task_assignment_alert_active'] = __('Select recipient(s)');
}
if ($errors)
return false;
return $this->updateAll(array(
'task_number_format'=>$vars['task_number_format'] ?: '######',
'task_sequence_id'=>$vars['task_sequence_id'] ?: 0,
'default_task_priority_id'=>$vars['default_task_priority_id'],
'default_task_sla_id'=>$vars['default_task_sla_id'],
'task_alert_active'=>$vars['task_alert_active'],
'task_alert_admin'=>isset($vars['task_alert_admin']) ? 1 : 0,
'task_alert_dept_manager'=>isset($vars['task_alert_dept_manager']) ? 1 : 0,
'task_alert_dept_members'=>isset($vars['task_alert_dept_members']) ? 1 : 0,
'task_activity_alert_active'=>$vars['task_activity_alert_active'],
'task_activity_alert_laststaff'=>isset($vars['task_activity_alert_laststaff']) ? 1 : 0,
'task_activity_alert_assigned'=>isset($vars['task_activity_alert_assigned']) ? 1 : 0,
'task_activity_alert_dept_manager'=>isset($vars['task_activity_alert_dept_manager']) ? 1 : 0,
'task_assignment_alert_active'=>$vars['task_assignment_alert_active'],
'task_assignment_alert_staff'=>isset($vars['task_assignment_alert_staff']) ? 1 : 0,
'task_assignment_alert_team_lead'=>isset($vars['task_assignment_alert_team_lead']) ? 1 : 0,
'task_assignment_alert_team_members'=>isset($vars['task_assignment_alert_team_members']) ? 1 : 0,
'task_transfer_alert_active'=>$vars['task_transfer_alert_active'],
'task_transfer_alert_assigned'=>isset($vars['task_transfer_alert_assigned']) ? 1 : 0,
'task_transfer_alert_dept_manager'=>isset($vars['task_transfer_alert_dept_manager']) ? 1 : 0,
'task_transfer_alert_dept_members'=>isset($vars['task_transfer_alert_dept_members']) ? 1 : 0,
'task_overdue_alert_active'=>$vars['task_overdue_alert_active'],
'task_overdue_alert_assigned'=>isset($vars['task_overdue_alert_assigned']) ? 1 : 0,
'task_overdue_alert_dept_manager'=>isset($vars['task_overdue_alert_dept_manager']) ? 1 : 0,
'task_overdue_alert_dept_members'=>isset($vars['task_overdue_alert_dept_members']) ? 1 : 0,
));
}
function updateEmailsSettings($vars, &$errors) {
$f=array();
$f['default_template_id']=array('type'=>'int', 'required'=>1, 'error'=>__('You must select template'));
$f['default_email_id']=array('type'=>'int', 'required'=>1, 'error'=>__('Default email is required'));
$f['alert_email_id']=array('type'=>'int', 'required'=>1, 'error'=>__('Selection required'));
$f['admin_email']=array('type'=>'email', 'required'=>1, 'error'=>__('System admin email is required'));
if($vars['strip_quoted_reply'] && !trim($vars['reply_separator']))
$errors['reply_separator']=__('Reply separator is required to strip quoted reply.');
if($vars['admin_email'] && Email::getIdByEmail($vars['admin_email'])) //Make sure admin email is not also a system email.
$errors['admin_email']=__('Email already setup as system email');
if(!Validator::process($f,$vars,$errors) || $errors)
return false;
return $this->updateAll(array(
'default_template_id'=>$vars['default_template_id'],
'default_email_id'=>$vars['default_email_id'],
'alert_email_id'=>$vars['alert_email_id'],
'default_smtp_id'=>$vars['default_smtp_id'],
'admin_email'=>$vars['admin_email'],
'verify_email_addrs'=>isset($vars['verify_email_addrs']) ? 1 : 0,
'enable_auto_cron'=>isset($vars['enable_auto_cron'])?1:0,
'enable_mail_polling'=>isset($vars['enable_mail_polling'])?1:0,
'strip_quoted_reply'=>isset($vars['strip_quoted_reply'])?1:0,
'use_email_priority'=>isset($vars['use_email_priority'])?1:0,
'accept_unregistered_email'=>isset($vars['accept_unregistered_email'])?1:0,
'add_email_collabs'=>isset($vars['add_email_collabs'])?1:0,
'reply_separator'=>$vars['reply_separator'],
'email_attachments'=>isset($vars['email_attachments'])?1:0,
));
}
function getLogo($site) {
$id = $this->get("{$site}_logo_id", false);
return ($id) ? AttachmentFile::lookup((int) $id) : null;
}
function getClientLogo() {
return $this->getLogo('client');
}
function getLogoId($site) {
return $this->get("{$site}_logo_id", false);
}
function getClientLogoId() {
return $this->getLogoId('client');
}
function getStaffLogoId() {
return $this->getLogoId('staff');
}
function getStaffLogo() {
return $this->getLogo('staff');
}
function getStaffLoginBackdropId() {
return $this->get("staff_backdrop_id", false);
}
function getStaffLoginBackdrop() {
$id = $this->getStaffLoginBackdropId();
return ($id) ? AttachmentFile::lookup((int) $id) : null;
}
function isAuthRequiredForFiles() {
return $this->get('files_req_auth');
}
function updatePagesSettings($vars, &$errors) {
global $ost;
$f=array();
$f['landing_page_id'] = array('type'=>'int', 'required'=>1, 'error'=>'required');
$f['offline_page_id'] = array('type'=>'int', 'required'=>1, 'error'=>'required');
$f['thank-you_page_id'] = array('type'=>'int', 'required'=>1, 'error'=>'required');
if ($_FILES['logo']) {
$error = false;
list($logo) = AttachmentFile::format($_FILES['logo']);
if (!$logo)
; // Pass
elseif ($logo['error'])
$errors['logo'] = $logo['error'];
elseif (!AttachmentFile::uploadLogo($logo, $error))
$errors['logo'] = sprintf(__('Unable to upload logo image: %s'), $error);
}
if ($_FILES['backdrop']) {
$error = false;
list($backdrop) = AttachmentFile::format($_FILES['backdrop']);
if (!$backdrop)
; // Pass
elseif ($backdrop['error'])
$errors['backdrop'] = $backdrop['error'];
elseif (!AttachmentFile::uploadBackdrop($backdrop, $error))
$errors['backdrop'] = sprintf(__('Unable to upload backdrop image: %s'), $error);
}
$company = $ost->company;
$company_form = $company->getForm();
$company_form->setSource($_POST);
if (!$company_form->isValid())
$errors += $company_form->errors();
if(!Validator::process($f, $vars, $errors) || $errors)
return false;
$company_form->save();
if (isset($vars['delete-logo']))
foreach ($vars['delete-logo'] as $id)
if (($vars['selected-logo'] != $id)
&& ($f = AttachmentFile::lookup((int) $id)))
$f->delete();
if (isset($vars['delete-backdrop']))
foreach ($vars['delete-backdrop'] as $id)
if (($vars['selected-backdrop'] != $id)
&& ($f = AttachmentFile::lookup((int) $id)))
$f->delete();
return $this->updateAll(array(
'landing_page_id' => $vars['landing_page_id'],
'offline_page_id' => $vars['offline_page_id'],
'thank-you_page_id' => $vars['thank-you_page_id'],
'client_logo_id' => (
(is_numeric($vars['selected-logo']) && $vars['selected-logo'])
? $vars['selected-logo'] : false),
'staff_logo_id' => (
(is_numeric($vars['selected-logo-scp']) && $vars['selected-logo-scp'])
? $vars['selected-logo-scp'] : false),
'staff_backdrop_id' => (
(is_numeric($vars['selected-backdrop']) && $vars['selected-backdrop'])
? $vars['selected-backdrop'] : false),
));
}
function updateAutoresponderSettings($vars, &$errors) {
if($errors) return false;
return $this->updateAll(array(
'ticket_autoresponder'=>isset($vars['ticket_autoresponder']) ? 1 : 0,
'message_autoresponder'=>isset($vars['message_autoresponder']) ? 1 : 0,
'message_autoresponder_collabs'=>isset($vars['message_autoresponder_collabs']) ? 1 : 0,
'ticket_notice_active'=>isset($vars['ticket_notice_active']) ? 1 : 0,
'overlimit_notice_active'=>isset($vars['overlimit_notice_active']) ? 1 : 0,
));
}
function updateKBSettings($vars, &$errors) {
if ($errors) return false;
return $this->updateAll(array(
'enable_kb'=>isset($vars['enable_kb'])?1:0,
'restrict_kb'=>isset($vars['restrict_kb'])?1:0,
'enable_premade'=>isset($vars['enable_premade'])?1:0,
));
}
function updateAlertsSettings($vars, &$errors) {
if($vars['ticket_alert_active']
&& (!isset($vars['ticket_alert_admin'])
&& !isset($vars['ticket_alert_dept_manager'])
&& !isset($vars['ticket_alert_dept_members'])
&& !isset($vars['ticket_alert_acct_manager']))) {
$errors['ticket_alert_active']=__('Select recipient(s)');
}
if($vars['message_alert_active']
&& (!isset($vars['message_alert_laststaff'])
&& !isset($vars['message_alert_assigned'])
&& !isset($vars['message_alert_dept_manager'])
&& !isset($vars['message_alert_acct_manager']))) {
$errors['message_alert_active']=__('Select recipient(s)');
}
if($vars['note_alert_active']
&& (!isset($vars['note_alert_laststaff'])
&& !isset($vars['note_alert_assigned'])
&& !isset($vars['note_alert_dept_manager']))) {
$errors['note_alert_active']=__('Select recipient(s)');
}
if($vars['transfer_alert_active']
&& (!isset($vars['transfer_alert_assigned'])
&& !isset($vars['transfer_alert_dept_manager'])
&& !isset($vars['transfer_alert_dept_members']))) {
$errors['transfer_alert_active']=__('Select recipient(s)');
}
if($vars['overdue_alert_active']
&& (!isset($vars['overdue_alert_assigned'])
&& !isset($vars['overdue_alert_dept_manager'])
&& !isset($vars['overdue_alert_dept_members']))) {
$errors['overdue_alert_active']=__('Select recipient(s)');
}
if($vars['assigned_alert_active']
&& (!isset($vars['assigned_alert_staff'])
&& !isset($vars['assigned_alert_team_lead'])
&& !isset($vars['assigned_alert_team_members']))) {
$errors['assigned_alert_active']=__('Select recipient(s)');
}
if($errors) return false;
return $this->updateAll(array(
'ticket_alert_active'=>$vars['ticket_alert_active'],
'ticket_alert_admin'=>isset($vars['ticket_alert_admin'])?1:0,
'ticket_alert_dept_manager'=>isset($vars['ticket_alert_dept_manager'])?1:0,
'ticket_alert_dept_members'=>isset($vars['ticket_alert_dept_members'])?1:0,
'ticket_alert_acct_manager'=>isset($vars['ticket_alert_acct_manager'])?1:0,
'message_alert_active'=>$vars['message_alert_active'],
'message_alert_laststaff'=>isset($vars['message_alert_laststaff'])?1:0,
'message_alert_assigned'=>isset($vars['message_alert_assigned'])?1:0,
'message_alert_dept_manager'=>isset($vars['message_alert_dept_manager'])?1:0,
'message_alert_acct_manager'=>isset($vars['message_alert_acct_manager'])?1:0,
'note_alert_active'=>$vars['note_alert_active'],
'note_alert_laststaff'=>isset($vars['note_alert_laststaff'])?1:0,
'note_alert_assigned'=>isset($vars['note_alert_assigned'])?1:0,
'note_alert_dept_manager'=>isset($vars['note_alert_dept_manager'])?1:0,
'assigned_alert_active'=>$vars['assigned_alert_active'],
'assigned_alert_staff'=>isset($vars['assigned_alert_staff'])?1:0,
'assigned_alert_team_lead'=>isset($vars['assigned_alert_team_lead'])?1:0,
'assigned_alert_team_members'=>isset($vars['assigned_alert_team_members'])?1:0,
'transfer_alert_active'=>$vars['transfer_alert_active'],
'transfer_alert_assigned'=>isset($vars['transfer_alert_assigned'])?1:0,
'transfer_alert_dept_manager'=>isset($vars['transfer_alert_dept_manager'])?1:0,
'transfer_alert_dept_members'=>isset($vars['transfer_alert_dept_members'])?1:0,
'overdue_alert_active'=>$vars['overdue_alert_active'],
'overdue_alert_assigned'=>isset($vars['overdue_alert_assigned'])?1:0,
'overdue_alert_dept_manager'=>isset($vars['overdue_alert_dept_manager'])?1:0,
'overdue_alert_dept_members'=>isset($vars['overdue_alert_dept_members'])?1:0,
'send_sys_errors'=>isset($vars['send_sys_errors'])?1:0,
'send_sql_errors'=>isset($vars['send_sql_errors'])?1:0,
'send_login_errors'=>isset($vars['send_login_errors'])?1:0,
));
}
//Used to detect version prior to 1.7 (useful during upgrade)
static function getDBVersion() {
$sql='SELECT `ostversion` FROM '.TABLE_PREFIX.'config '
.'WHERE id=1';
return db_result(db_query($sql));
}
}
?>