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#
# Basic queues for the initial ticket system. Queues installed for
# - Open / All
# - Open / Unassigned
# - Open / Overdue
# - Answered / All
# - My Tickets / All
# - Closed / All
#
# Fields:
# id:
# parent_id:
# flags:
# 0x01: FLAG_PUBLIC
# 0x02: FLAG_QUEUE (should be set for everything here)
# 0x04: FLAG_DISABLED
# 0x08: FLAG_INHERIT (inherit criteria from parent)
# 0x10: FLAG_INHERIT_COLUMNS
# 0x20: FLAG_INHERIT_SORTING
# staff_id: User owner of the queue
# sort: Manual sort order
# title: Display name of the queue
# config: Criteria configuration
# filter: Quick filter field
# root: Object type of the queue listing
# 'T': Tickets
# 'A': Tasks
#
---
- id: 1
title: Open
parent_id: 0
flags: 0x03
sort: 1
sort_id: 1
root: T
config: '[["status__state","includes",{"open":"Open"}]]'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Updated
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 5
width: 85
heading: Priority
- column_id: 8
bits: 1
sort: 6
width: 160
heading: Assigned To
sorts:
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 2
title: Open
parent_id: 1
flags: 0x2b
root: T
sort: 1
sort_id: 4
config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Updated
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 5
width: 85
heading: Priority
- column_id: 8
bits: 1
sort: 6
width: 160
heading: Assigned To
- id: 3
title: Answered
parent_id: 1
flags: 0x2b
root: T
sort: 2
sort_id: 4
config: '{"criteria":[["isanswered","set",null]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Updated
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 5
width: 85
heading: Priority
- column_id: 8
bits: 1
sort: 6
width: 160
heading: Assigned To
- id: 4
title: Overdue
parent_id: 1
flags: 0x2b
root: T
sort: 3
sort_id: 4
config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 9
bits: 1
sort: 1
sort: 9
width: 150
heading: Due Date
- column_id: 3
bits: 1
sort: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 1
sort: 5
width: 85
heading: Priority
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Assigned To
- id: 5
title: My Tickets
parent_id: 0
flags: 0x03
root: T
sort: 3
sort_id: 3
config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Update
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 5
width: 85
heading: Priority
- column_id: 11
bits: 1
sort: 6
width: 160
heading: Department
sorts:
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 6
title: Assigned to Me
parent_id: 5
flags: 0x2b
root: T
sort: 1
config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Update
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 5
width: 85
heading: Priority
- column_id: 11
bits: 1
sort: 6
width: 160
heading: Department
sorts:
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 7
title: Assigned to Teams
parent_id: 5
flags: 0x2b
root: T
sort: 2
config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Update
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 5
bits: 1
sort: 5
width: 85
heading: Priority
- column_id: 14
bits: 1
sort: 6
width: 160
heading: Team
sorts:
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 8
parent_id: 0
title: Closed
flags: 0x03
sort: 4
root: T
sort_id: 5
config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 9
parent_id: 8
title: Today
flags: 0x2b
sort: 1
root: T
sort_id: 5
config: '{"criteria":[["closed","period","td"]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 10
parent_id: 8
title: Yesterday
flags: 0x2b
sort: 2
root: T
sort_id: 5
config: '{"criteria":[["closed","period","yd"]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 11
parent_id: 8
title: This Week
flags: 0x2b
sort: 3
root: T
sort_id: 5
config: '{"criteria":[["closed","period","tw"]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 12
parent_id: 8
title: This Month
flags: 0x2b
sort: 4
root: T
sort_id: 5
config: '{"criteria":[["closed","period","tm"]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 13
parent_id: 8
title: This Quarter
flags: 0x2b
sort: 5
root: T
sort_id: 6
config: '{"criteria":[["closed","period","tq"]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7
- id: 14
parent_id: 8
title: This Year
flags: 0x2b
sort: 6
root: T
sort_id: 7
config: '{"criteria":[["closed","period","ty"]],"conditions":[]}'
columns:
- column_id: 1
bits: 1
sort: 1
width: 100
heading: Ticket
- column_id: 7
bits: 1
sort: 2
width: 150
heading: Date Closed
- column_id: 3
bits: 1
sort: 3
width: 300
heading: Subject
- column_id: 4
bits: 1
sort: 4
width: 185
heading: From
- column_id: 8
bits: 1
sort: 1
sort: 6
width: 160
heading: Closed By
sorts:
- sort_id: 5
- sort_id: 1
- sort_id: 2
- sort_id: 3
- sort_id: 4
- sort_id: 6
- sort_id: 7