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#
# Canned response templates
#
---
- isenabled: 1
title: What is osTicket (sample)?
response: |
osTicket is a widely-used open source support ticket system, an
attractive alternative to higher-cost and complex customer support
systems - simple, lightweight, reliable, open source, web-based and easy
to setup and use.
notes: |
attachments:
- name: osTicket.txt
type: text/plain
data: Canned Attachments Rock!
- isenabled: 1
title: Sample (with variables)
response: |
Hi %{ticket.name.first},
<br>
<br>
Your ticket #%{ticket.number} created on %{ticket.create_date} is in
%{ticket.dept.name} department.
notes: |