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<?php
if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info = $qs = array();
if($dept && $_REQUEST['a']!='add') {
//Editing Department.
$title=__('Update Department');
$action='update';
$submit_text=__('Save Changes');
$info = $dept->getInfo();
$info['id'] = $dept->getId();
$qs += array('id' => $dept->getId());
} else {
if (!$dept)
$dept = Dept::create();
$title=__('Add New Department');
$action='create';
$submit_text=__('Create Dept');
$info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
$info['ticket_auto_response']=isset($info['ticket_auto_response'])?$info['ticket_auto_response']:1;
$info['message_auto_response']=isset($info['message_auto_response'])?$info['message_auto_response']:1;
if (!isset($info['group_membership']))
$info['group_membership'] = 1;
$qs += array('a' => $_REQUEST['a']);
}
$info = Format::htmlchars(($errors && $_POST) ? $_POST : $info, true);
?>
<form action="departments.php?<?php echo Http::build_query($qs); ?>" method="post" class="save">
<?php csrf_token(); ?>
<input type="hidden" name="do" value="<?php echo $action; ?>">
<input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
<input type="hidden" name="id" value="<?php echo $info['id']; ?>">
<h2><?php echo $title; ?>
<?php if (isset($info['name'])) { ?><small>
— <?php echo $info['name']; ?></small>
<?php } ?>
</h2>
<ul class="clean tabs">
<li class="active"><a href="#settings">
<i class="icon-file"></i> <?php echo __('Settings'); ?></a></li>
<li><a href="#access">
<i class="icon-user"></i> <?php echo __('Access'); ?></a></li>
</ul>
<div id="settings" class="tab_content">
<table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
<thead>
<tr>
<th colspan="2">
<em><?php echo __('Department Information');?></em>
</th>
</tr>
</thead>
<tbody>
<tr>
<td width="180">
<?php echo __('Parent');?>:
</td>
<td>
<select name="pid">
<option value="">— <?php echo __('Top-Level Department'); ?> —</option>
<?php
if($info['pid'])
$current_name = Dept::getNameById($info['pid']);
if ($depts=Dept::getPublicDepartments())
{
if(!array_key_exists($info['pid'], $depts) && $info['pid'])
{
$depts[$info['pid']] = $current_name;
$errors['pid'] = sprintf(__('%s selected must be active'), __('Parent Department'));
}
foreach ($depts as $id=>$name) {
$selected=($info['pid'] && $id==$info['pid'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error">* <?php echo $errors['pid']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
<?php echo __('Name');?>:
</td>
<td>
<input data-translate-tag="<?php echo $dept ? $dept->getTranslateTag() : '';
?>" type="text" size="30" name="name" value="<?php echo $info['name']; ?>"
autofocus>
<span class="error">* <?php echo $errors['name']; ?></span>
</td>
</tr>
<tr>
<td width="180" class="required">
<?php echo __('Status');?>:
</td>
<td>
<?php if ($dept->getId() == $cfg->getDefaultDeptId())
echo $dept->getStatus();
else { ?>
<select name="status">
<option value="active"<?php echo (!strcasecmp($info['status'], 'active'))?'selected="selected"':'';?>><?php echo __('Active'); ?></option>
<option value="disabled"<?php echo (!strcasecmp($info['status'], 'disabled'))?'selected="selected"':'';?>><?php echo __('Disabled'); ?></option>
<option value="archived"<?php echo (!strcasecmp($info['status'], 'archived'))?'selected="selected"':'';?>><?php echo __('Archived'); ?></option>
</select>
<?php } ?>
<span class="error"> </span> <i class="help-tip icon-question-sign" href="#status"></i>
</td>
</tr>
<tr>
<td width="180" class="required">
<?php echo __('Type');?>:
</td>
<td>
<label>
<input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><strong><?php echo __('Public');?></strong>
</label>
<label>
<input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>><strong><?php echo __('Private');?></strong> <?php echo mb_convert_case(__('(internal)'), MB_CASE_TITLE);?>
</label>
<i class="help-tip icon-question-sign" href="#type"></i>
<span class="error"><?php echo $errors['ispublic']; ?></span>
</td>
</tr>
<tr>
<td width="180">
<?php echo __('SLA'); ?>:
</td>
<td>
<select name="sla_id">
<option value="0">— <?php echo __('System Default'); ?> —</option>
<?php
if($slas=SLA::getSLAs()) {
foreach($slas as $id =>$name) {
echo sprintf('<option value="%d" %s>%s</option>',
$id, ($info['sla_id']==$id)?'selected="selected"':'',$name);
}
}
?>
</select>
<span class="error"><?php echo $errors['sla_id']; ?></span> <i class="help-tip icon-question-sign" href="#sla"></i>
</td>
</tr>
<tr>
<td width="180">
<?php echo __('Schedule');?>:
</td>
<td>
<select name="schedule_id">
<option value="0" selected="selected" >— <?php
echo __("SLA's Default");?> —</option>
<?php
if ($schedules=BusinessHoursSchedule::getSchedules()) {
foreach ($schedules as $s) {
echo sprintf('<option value="%d" %s>%s</option>',
$s->getId(), ($info['schedule_id']==$s->getId()) ? 'selected="selected"' : '', $s->getName());
}
}
?>
</select>
<span class="error"><?php echo $errors['schedule_id']; ?></span> <i class="help-tip icon-question-sign" href="#schedule"></i>
</td>
</tr>
<tr>
<td width="180">
<?php echo __('Manager'); ?>:
</td>
<td>
<span>
<select name="manager_id">
<option value="0">— <?php echo __('None'); ?> —</option>
<?php
$sql='SELECT staff_id,CONCAT_WS(", ",lastname, firstname) as name '
.' FROM '.STAFF_TABLE.' staff '
.' ORDER by name';
if(($res=db_query($sql)) && db_num_rows($res)) {
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['manager_id'] && $id==$info['manager_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error"><?php echo $errors['manager_id']; ?></span>
<i class="help-tip icon-question-sign" href="#manager"></i>
</span>
</td>
</tr>
<tr>
<td><?php echo __('Ticket Assignment'); ?>:</td>
<td>
<select name="assignment_flag">
<option value="all"<?php echo ($info['assignment_flag'] == 'all')?'selected="selected"':'';?>><?php echo __('All'); ?></option>
<option value="members"<?php echo ($info['assignment_flag'] == 'members') ?'selected="selected"':'';?>><?php echo __('Department Members'); ?></option>
<option value="primary"<?php echo ($info['assignment_flag'] == 'primary') ?'selected="selected"':'';?>><?php echo __('Primary Members'); ?></option>
</select>
<span class="error"> </span> <i class="help-tip icon-question-sign" href="#sandboxing"></i>
</td>
</tr>
<tr>
<td><?php echo __('Claim on Response'); ?>:</td>
<td>
<label>
<input type="checkbox" name="disable_auto_claim" <?php echo
$info['disable_auto_claim'] ? 'checked="checked"' : ''; ?>>
<?php echo sprintf('<strong>%s</strong> %s',
__('Disable'),
__('auto claim')); ?>
</label>
<i class="help-tip icon-question-sign"
href="#disable_auto_claim"></i>
</td>
</tr>
<tr>
<td><?php echo __('Reopen Auto Assignment'); ?>:</td>
<td>
<label>
<input type="checkbox" name="disable_reopen_auto_assign" <?php echo
$info['disable_reopen_auto_assign'] ? 'checked="checked"' : ''; ?>>
<?php echo sprintf('<strong>%s</strong> %s',
__('Disable'),
__('auto assign on reopen')); ?>
</label>
<i class="help-tip icon-question-sign"
href="#disable_reopen_auto_assign"></i>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Outgoing Email Settings'); ?></strong>:</em>
</th>
</tr>
<tr>
<td width="180">
<?php echo __('Outgoing Email'); ?>:
</td>
<td>
<select name="email_id">
<option value="0">— <?php echo __('System Default'); ?> —</option>
<?php
$sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$email,$name)=db_fetch_row($res)){
$selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':'';
if($name)
$email=Format::htmlchars("$name <$email>");
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
}
}
?>
</select>
<span class="error"> <?php echo $errors['email_id']; ?></span> <i class="help-tip icon-question-sign" href="#email"></i>
</td>
</tr>
<tr>
<td width="180">
<?php echo __('Template Set'); ?>:
</td>
<td>
<select name="tpl_id">
<option value="0">— <?php echo __('System Default'); ?> —</option>
<?php
$sql='SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_GRP_TABLE.' tpl WHERE isactive=1 ORDER by name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$name)=db_fetch_row($res)){
$selected=($info['tpl_id'] && $id==$info['tpl_id'])?'selected="selected"':'';
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
}
}
?>
</select>
<span class="error"> <?php echo $errors['tpl_id']; ?></span> <i class="help-tip icon-question-sign" href="#template"></i>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Autoresponder Settings'); ?></strong>:
<i class="help-tip icon-question-sign" href="#auto_response_settings"></i></em>
</th>
</tr>
<tr>
<td width="180">
<?php echo __('New Ticket');?>:
</td>
<td>
<label>
<input type="checkbox" name="ticket_auto_response" value="0" <?php echo !$info['ticket_auto_response']?'checked="checked"':''; ?> >
<?php echo sprintf(__('<strong>Disable</strong> for %s'), __('this department')); ?>
</label>
<i class="help-tip icon-question-sign" href="#new_ticket"></i>
</td>
</tr>
<tr>
<td width="180">
<?php echo __('New Message');?>:
</td>
<td>
<label>
<input type="checkbox" name="message_auto_response" value="0" <?php echo !$info['message_auto_response']?'checked="checked"':''; ?> >
<?php echo sprintf(__('<strong>Disable</strong> for %s'), __('this department')); ?>
</label>
<i class="help-tip icon-question-sign" href="#new_message"></i>
</td>
</tr>
<tr>
<td width="180">
<?php echo __('Auto-Response Email'); ?>:
</td>
<td>
<span>
<select name="autoresp_email_id">
<option value="0" selected="selected">— <?php echo __('Department Email'); ?> —</option>
<?php
$sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name';
if(($res=db_query($sql)) && db_num_rows($res)){
while(list($id,$email,$name)=db_fetch_row($res)){
$selected = (isset($info['autoresp_email_id'])
&& $id == $info['autoresp_email_id'])
? 'selected="selected"' : '';
if($name)
$email=Format::htmlchars("$name <$email>");
echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email);
}
}
?>
</select>
<span class="error"><?php echo $errors['autoresp_email_id']; ?></span>
<i class="help-tip icon-question-sign" href="#auto_response_email"></i>
</span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Alerts and Notices'); ?>:</strong>
<i class="help-tip icon-question-sign" href="#group_membership"></i></em>
</th>
</tr>
<tr>
<td width="180">
<?php echo __('Recipients'); ?>:
</td>
<td>
<span>
<select name="group_membership">
<?php foreach (array(
Dept::ALERTS_DISABLED => __("No one (disable Alerts and Notices)"),
Dept::ALERTS_ADMIN_ONLY => __("Admin Email Only"),
Dept::ALERTS_DEPT_ONLY => __("Department members only"),
Dept::ALERTS_DEPT_AND_EXTENDED => __("Department and extended access members"),
) as $mode=>$desc) { ?>
<option value="<?php echo $mode; ?>" <?php
if ($info['group_membership'] == $mode) echo 'selected="selected"';
?>><?php echo $desc; ?></option><?php
} ?>
</select>
<i class="help-tip icon-question-sign" href="#group_membership"></i>
</span>
</td>
</tr>
<tr>
<th colspan="2">
<em><strong><?php echo __('Department Signature'); ?></strong>:
<span class="error"> <?php echo $errors['signature']; ?></span>
<i class="help-tip icon-question-sign" href="#department_signature"></i></em>
</th>
</tr>
<tr>
<td colspan=2>
<textarea class="richtext no-bar" name="signature" cols="21"
rows="5" style="width: 60%;"><?php echo Format::viewableImages($info['signature']); ?></textarea>
</td>
</tr>
</tbody>
</table>
</div>
<div id="access" class="hidden tab_content">
<table class="two-column table" width="100%">
<tbody>
<tr class="header" id="primary-members">
<td colspan="2">
<?php echo __('Department Members'); ?>
<div><small>
<?php echo sprintf(__('Agents who are primary members of %s'), __('this department')); ?>
</small></div>
</td>
<td>
<?php
echo sprintf(
'<a class="no-pjax" href="departments.php?id=%d&a=export"</a>',
$dept->getId());
?>
<span class="action-button pull-right" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Export');?>">
<i class="icon-download-alt icon-fixed-width"></i>
</span>
</td>
</tr>
<?php
if (!count($dept->members)) { ?>
<tr><td colspan=2><em><?php
echo __('Department does not have primary members'); ?>
</em> </td>
</tr>
<?php
} ?>
</tbody>
<tbody>
<tr class="header" id="extended-access-members">
<td colspan="2">
<div><small>
<?php echo sprintf(__('Agents who have extended access to %s'), __('this department')); ?>
</small></div>
</td>
</tr>
<?php
$agents = Staff::getStaffMembers();
foreach ($dept->getMembers() as $member) {
unset($agents[$member->getId()]);
} ?>
<tr id="add_extended_access">
<td colspan="2">
<i class="icon-plus-sign"></i>
<select id="add_access" data-quick-add="staff">
<option value="0">— <?php echo __('Select Agent');?> —</option>
<?php
foreach ($agents as $id=>$name) {
echo sprintf('<option value="%d">%s</option>',$id,Format::htmlchars($name));
}
?>
<option value="0" data-quick-add>— <?php echo __('Add New');?> —</option>
</select>
<button type="button" class="action-button">
<?php echo __('Add'); ?>
</button>
</td>
</tr>
</tbody>
<tbody>
<tr id="member_template" class="hidden">
<td>
<input type="hidden" data-name="members[]" value="" />
</td>
<td>
<select data-name="member_role" data-quick-add="role">
<option value="0">— <?php echo __('Select Role');?> —</option>
<?php
foreach (Role::getRoles() as $id=>$name) {
echo sprintf('<option value="%d" %s>%s</option>',$id,$sel,$name);
}
?>
<option value="0" data-quick-add>— <?php echo __('Add New');?> —</option>
</select>
<span style="display:inline-block;width:60px"> </span>
<label class="inline checkbox">
<input type="checkbox" data-name="member_alerts" value="1" />
<?php echo __('Alerts'); ?>
</label>
<a href="#" class="pull-right drop-membership" title="<?php echo __('Delete');
?>"><i class="icon-trash"></i></a>
</td>
</tr>
</tbody>
</table>
</div>
<p style="text-align:center">
<input type="submit" name="submit" value="<?php echo $submit_text; ?>">
<input type="reset" name="reset" value="<?php echo __('Reset');?>">
<input type="button" name="cancel" value="<?php echo __('Cancel');?>"
onclick='window.location.href="?"'>
</p>
</form>
<script type="text/javascript">
var addAccess = function(staffid, name, role, alerts, primary, error) {
if (!staffid) return;
var copy = $('#member_template').clone();
var target = (primary) ? 'extended-access-members' : 'add_extended_access';
copy.find('td:first').append(document.createTextNode(name));
if (primary) {
copy.find('a.drop-membership').remove();
}
copy.find('[data-name^=member_alerts]')
.attr('name', 'member_alerts['+staffid+']')
.prop('disabled', (primary))
.prop('checked', primary || alerts);
copy.find('[data-name^=member_role]')
.attr('name', 'member_role['+staffid+']')
.val(role || 0);
copy.find('[data-name=members\\[\\]]')
.attr('name', 'members[]')
.val(staffid);
copy.attr('id', '').show().insertBefore($('#'+target));
copy.removeClass('hidden')
if (error)
$('<div class="error">').text(error).appendTo(copy.find('td:last'));
copy.find('.drop-membership').click(function() {
$('#add_access').append(
$('<option>')
.attr('value', copy.find('input[name^=members][type=hidden]').val())
.text(copy.find('td:first').text())
);
copy.fadeOut(function() { $(this).remove(); });
return false;
});
};
$('#add_extended_access').find('button').on('click', function() {
var selected = $('#add_access').find(':selected'),
id = parseInt(selected.val());
if (!id)
return;
addAccess(id, selected.text(), 0, true);
selected.remove();
return false;
});
<?php
if ($dept) {
// Primary members
foreach ($dept->getPrimaryMembers() as $member) {
$primary = $member->dept_id == $info['id'];
echo sprintf('addAccess(%d, %s, %d, %d, %d, %s);',
$member->getId(),
JsonDataEncoder::encode((string) $member->getName()),
$member->role_id,
$member->get('alerts', 0),
($member->dept_id == $info['id']) ? 1 : 0,
JsonDataEncoder::encode($errors['members'][$member->staff_id])
);
}
// Extended members.
foreach ($dept->getExtendedMembers() as $member) {
echo sprintf('addAccess(%d, %s, %d, %d, %d, %s);',
$member->getId(),
JsonDataEncoder::encode((string) $member->getName()),
$member->role_id,
$member->get('alerts', 0),
0,
JsonDataEncoder::encode($errors['members'][$member->staff_id])
);
}
}
?>
</script>