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<?php
/*********************************************************************
helptopics.php
Help Topics.
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('admin.inc.php');
include_once(INCLUDE_DIR.'class.topic.php');
include_once(INCLUDE_DIR.'class.faq.php');
require_once(INCLUDE_DIR.'class.dynamic_forms.php');
$topic=null;
if($_REQUEST['id'] && !($topic=Topic::lookup($_REQUEST['id'])))
$errors['err']=sprintf(__('%s: Unknown or invalid ID.'), __('help topic'));
if($_POST){
switch(strtolower($_POST['do'])){
case 'update':
if(!$topic){
$errors['err']=sprintf(__('%s: Unknown or invalid'), __('help topic'));
}elseif($topic->update($_POST,$errors)){
$msg=sprintf(__('Successfully updated %s.'),
__('this help topic'));
}elseif(!$errors['err']){
$errors['err'] = sprintf('%s %s',
sprintf(__('Unable to update %s.'), __('this help topic')),
__('Correct any errors below and try again.'));
}
break;
case 'create':
$_topic = Topic::create();
if ($_topic->update($_POST, $errors)) {
$topic = $_topic;
$msg=sprintf(__('Successfully added %s.'), Format::htmlchars($_POST['topic']));
$type = array('type' => 'created');
Signal::send('object.created', $topic, $type);
$_REQUEST['a']=null;
}elseif(!$errors['err']){
$errors['err']=sprintf('%s %s',
sprintf(__('Unable to add %s.'), __('this help topic')),
__('Correct any errors below and try again.'));
}
break;
case 'mass_process':
switch(strtolower($_POST['a'])) {
case 'sort':
// Pass
break;
default:
if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids']))
$errors['err'] = sprintf(__('You must select at least %s.'),
__('one help topic'));
}
if (!$errors) {
$count=$_POST['ids']?count($_POST['ids']):0;
$activeTopics = Topic::getHelpTopics(false, false);
$allTopics = count(Topic::getAllHelpTopics());
$diff = is_array($_POST['ids']) ? array_intersect($_POST['ids'], array_keys($activeTopics)) : [];
switch(strtolower($_POST['a'])) {
case 'enable':
$topics = Topic::objects()->filter(array(
'topic_id__in'=>$_POST['ids'],
));
foreach ($topics as $t) {
$t->setFlag(Topic::FLAG_ARCHIVED, false);
$t->setFlag(Topic::FLAG_ACTIVE, true);
$filter_actions = FilterAction::objects()->filter(array('type' => 'topic', 'configuration' => '{"topic_id":'. $t->getId().'}'));
FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_HT', false);
if($t->save()) {
$type = array('type' => 'edited', 'status' => 'Active');
Signal::send('object.edited', $t, $type);
$num++;
}
}
if ($num > 0) {
if($num==$count)
$msg = sprintf(__('Successfully enabled %s'),
_N('selected help topic', 'selected help topics', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count,
_N('selected help topic', 'selected help topics', $count));
} else {
$errors['err'] = sprintf(__('Unable to enable %s'),
_N('selected help topic', 'selected help topics', $count));
}
break;
case 'disable':
$num=0;
$topics = Topic::objects()->filter(array(
'topic_id__in'=>$_POST['ids'],
))->exclude(array(
'topic_id'=>$cfg->getDefaultTopicId()
));
if (($count >= $allTopics) ||
(count($diff) == count($activeTopics))) {
$errors['err'] = __('At least one Topic must be Active');
} else {
foreach ($topics as $t) {
$t->setFlag(Topic::FLAG_ARCHIVED, false);
$t->setFlag(Topic::FLAG_ACTIVE, false);
$filter_actions = FilterAction::objects()->filter(array('type' => 'topic', 'configuration' => '{"topic_id":'. $t->getId().'}'));
FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_HT', true);
if($t->save()) {
$type = array('type' => 'edited', 'status' => 'Disabled');
Signal::send('object.edited', $t, $type);
$num++;
}
}
}
if ($num > 0) {
if($num==$count)
$msg = sprintf(__('Successfully disabled %s'),
_N('selected help topic', 'selected help topics', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
_N('selected help topic', 'selected help topics', $count));
} else {
$errors['err'] = $errors['err'] ?: sprintf(__('Unable to disable %s'),
_N('selected help topic', 'selected help topics', $count));
}
break;
case 'archive':
$num=0;
$topics = Topic::objects()->filter(array(
'topic_id__in'=>$_POST['ids'],
))->exclude(array(
'topic_id'=>$cfg->getDefaultTopicId()
));
if (($count >= $allTopics) ||
(count($diff) == count($activeTopics))) {
$errors['err'] = __('At least one Topic must be Active');
} else {
foreach ($topics as $t) {
$t->setFlag(Topic::FLAG_ARCHIVED, true);
$t->setFlag(Topic::FLAG_ACTIVE, false);
$filter_actions = FilterAction::objects()->filter(array('type' => 'topic', 'configuration' => '{"topic_id":'. $t->getId().'}'));
FilterAction::setFilterFlags($filter_actions, 'Filter::FLAG_INACTIVE_HT', true);
if($t->save()) {
$type = array('type' => 'edited', 'status' => 'Archived');
Signal::send('object.edited', $t, $type);
$num++;
}
}
}
if ($num > 0) {
if($num==$count)
$msg = sprintf(__('Successfully archived %s'),
_N('selected help topic', 'selected help topics', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s archived'), $num, $count,
_N('selected help topic', 'selected help topics', $count));
} else {
$errors['err'] = $errors['err'] ?: sprintf(__('Unable to archive %s'),
_N('selected help topic', 'selected help topics', $count));
}
break;
case 'delete':
$i=1;
$topics = Topic::objects()->filter(array(
'topic_id__in'=>$_POST['ids']
));
//dont allow deletion of all topics
if (($count >= $allTopics) ||
count($diff) == count($activeTopics)) {
$errors['err'] = __('At least one Topic must be Active');
} else {
foreach($topics as $t) {
if($t->getId()!=$cfg->getDefaultTopicId() && $t->delete())
$i++;
}
}
if($i==($count + 1))
$msg = sprintf(__('Successfully deleted %s.'),
_N('selected help topic', 'selected help topics', $count));
elseif($i>1)
$warn = sprintf(__('%1$d of %2$d %3$s deleted'), ($i-1), $count,
_N('selected help topic', 'selected help topics', $count));
elseif(!$errors['err'])
$errors['err'] = sprintf(__('Unable to delete %s.'),
_N('selected help topic', 'selected help topics', $count));
break;
case 'sort':
try {
$cfg->setTopicSortMode($_POST['help_topic_sort_mode']);
if ($cfg->getTopicSortMode() == 'm') {
foreach ($_POST as $k=>$v) {
if (strpos($k, 'sort-') === 0
&& is_numeric($v)
&& ($t = Topic::lookup(substr($k, 5))))
$t->setSortOrder($v);
}
}
$msg = __('Successfully set sorting configuration');
}
catch (Exception $ex) {
$errors['err'] = __('Unable to set sorting mode');
}
break;
default:
$errors['err']=sprintf('%s - %s', __('Unknown action'), __('Get technical help!'));
}
}
break;
default:
$errors['err']=__('Unknown action');
break;
}
if ($id or $topic) {
if (!$id) $id=$topic->getId();
}
}
$page='helptopics.inc.php';
$tip_namespace = 'manage.helptopic';
if($topic || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
{
if ($topic && ($dept=$topic->getDept()) && !$dept->isActive())
$warn = sprintf(__('%s is assigned a %s that is not active.'), __('Help Topic'), __('Department'));
$page='helptopic.inc.php';
}
$nav->setTabActive('manage');
$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
"$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>